Shipping Policy

Delivery Service

At Orvalino, we process orders Monday through Friday and provide reliable delivery service across Canada. We partner with trusted carriers to ensure your business attire arrives in perfect condition.

Shipping Options

  • Standard Shipping (Free)
    • Available for all orders within Canada
    • Delivery time: 5-7 business days
    • No minimum order value required
    • Tracking number provided via email
  • Express Shipping
    • 2-3 business days delivery
    • Additional cost: $25
    • Available for urgent orders
  • International Shipping
    • Available to select countries
    • Delivery time: 7-14 business days
    • Shipping costs calculated at checkout
    • Import duties and taxes may apply

Order Processing

All orders are processed within 48 hours of receipt. Orders placed after 2:00 PM EST will be processed the next business day. During peak seasons and promotional periods, processing times may be extended.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with your tracking number. You can monitor your package's journey every step of the way through our carrier's tracking system.

Shipping Restrictions

Some restrictions apply to remote locations and territories. Additional delivery time and charges may apply for shipments to:

  • Northern Territories
  • Remote postal codes
  • P.O. Boxes

Delivery Issues

In case of any delivery issues or concerns, please contact our customer service team:

Special Handling

All suits and formal wear are carefully packaged to prevent wrinkles and damage during transit. Special handling procedures include:

  • Premium garment bags for suits
  • Reinforced boxes for accessories
  • Moisture-protective packaging
  • Insurance coverage for all shipments

COVID-19 Notice

Due to the ongoing situation with COVID-19, delivery times may be affected. We are working closely with our shipping partners to minimize any delays while maintaining safety protocols.